FLASH NOVELTIES

Registered Office:

Flash Novelties,
Magnolia Way,
Queens Hill Country Park,
Norwich,
NORFOLK.
NR8 5EH

VAT Registration No:928382496

Privacy Policy
We will protect our customers' privacy and details by only using the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

• We will not pass on or sell any information about you or your purchases to any other party.
• We may send you updates via the post and via e-mail, if you request to be kept updated on new products etc.
• We do not store your credit card details on our systems.
• We will not pass your telephone number on to anyone else. We ask for it on the order form so we can contact you should any problems with payment arise.

Product Suitability and Descriptions
Our products come marked with the CE mark and where applicable the recommended age. We use the latest pictures to display our products, but as manufacturers continue to modify and improve their products, they may vary slightly from the image or description. Colours shown are as close to the actual product as possible.

Your Comments, Suggestions and Enquiries

We want customers to be happy with our service and products and if we are not meeting your expectations, we would like to hear from you. Perhaps you might like to suggest a way in which we can improve our web site. Alternatively, you may have an idea for other products which we might stock. If you have a concern about the way you have been treated or a complaint about a product please let us know.
We aim to include as much relevant detail as we can about our products, but you may well want to know more, so feel free to contact us and we will try to help. If you need something in particular then please e mail us

How do I return something?

If an item is damaged or does not work, please contact us by e mail first, to arrange a replacement or refund. If you wish to return something because it is not as expected, or to exchange it for something else, then contact us with the invoice and return it unused and in its original packaging. We will gladly refund the full purchase price. In either case you need to contact us within 10 days of receipt of your parcel and when returning goods obtain a proof of posting certificate from the post office. We cannot however credit return postage. For bulk orders our returns policy must be requested at the time of placing a confirmed order.

Deliveries

How?
We use Post Office delivery for smaller items and couriers for all other items. Parcels may require signature on delivery. Whilst we appreciate that this could be more difficult for some people, we do this to protect your interests as well as ours. If goods go missing in transit, it increases expenses for us and will eventually have a knock-on effect on our prices. If this is likely to be a problem, you can specify an alternative delivery address at the purchase stage, e.g. delivery to a work address.
We use good quality packaging to ensure that our products will arrive in perfect condition. We try to re-use any packaging and boxes that our suppliers send us.

Where?
Our delivery costs are for all UK mainland addresses. A supplement may apply for deliveries within the Highlands and Islands, Northern Ireland, Isle of Wight, Isle of Man, Isles of Silly & Channel Islands. This does not normally apply, but if it does we will contact you before shipping. Delivery will be quoted separately at the best possible rates for all Overseas orders.

When?
Most orders will normally be despatched within 2 days. We will notify you by e-mail or phone if any item is out of stock or of any problems, but if this only affects a minority of goods, we will usually despatch the rest of the order immediately. If you need your order by a specific date please notify us at the time of ordering.

What if my order does not arrive?
If your order has not arrived within 10 days and we have not notified you of any delays, contact us and we will trace the parcel.

VAT
All of our prices include VAT.

Payment Terms
Orders will only be despatched on payment-in-full of amounts. We retain the right to refuse an order if payment is rejected by the card service, or any fraudulent activity is suspected.

When you need to stand out just choose FlashNovelties.com